IMPROVING PATIENT EXPERIENCE

Pre-Authorization services in healthcare is a step in the revenue cycle management process. This comes after Insurance verification process. The output from verification process forms the base for pre-authorization process. Authorization helps the healthcare organization in appropriate payment collection for the services rendered, reducing denials and follow-up on the same.

improving patient experience
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How to improve patient experience?

A streamlined appointment scheduling process is crucial to eliminate time wastage and manage appointments efficiently to improve the patient experience. It is a journey comprised of an integrated collection of interactions between the patient and provider. Prompt appointments without long waiting times, smooth access to information, and efficient communication to the patient promote the quality of health care delivered and escalates the patient experience. Excellent patient and provider relationships help improve the patient experience in healthcare and reflect an excellent revenue flow.

Role of Patient Scheduling Services in improving the patient experience:

Using efficient patient scheduling services, the healthcare provider understands the individual patient requirements better. The various communications from the moment the patient interacts with the healthcare facility, the physicians, the nurses, their staff, and medical practices that contribute to patient experience are smoothly coordinated and managed efficiently. And with their online portals, the healthcare provider can optimize patient engagement, which aids in improving patient experience while contributing to a healthy revenue cycle. The traditional scheduling method is tedious and time-consuming for both the provider and the patient, which leaves them exasperated.

Our core responsibilities for improving patient experience in healthcare

• Managing the inbound and outbound calls of patients regarding their procedure-related queries.

• Assist in regular follow-up and aid in scheduling patient pre-operative and post-operative appointments.

• Supervise the Allotted Surgeons’ schedules.

• Work closely with the Insurance provider with the prior authorization needs for patients’ appointments.

• We constantly focus on building a good relationship with the patient through accessible communication.

• We consistently assist the patient in addressing the issues and enhancing their patient experience.

Effective patient-focused care benefits

• Managing the inbound and outbound calls of patients regarding their procedure-related queries.

• A better understanding of the patients’ requirements to address specific needs.

• Patient retention, as a well-satisfied consumer, remains loyal and never goes elsewhere for further treatments.

• Patient satisfaction in healthcare promotes the provider’s reputation.

• Increases the staff morale and offers better job satisfaction for the healthcare staff.

• Increased proactive engagement of the patient improves the patient quality experience.

• Enriches the patient experience and reduces the risk of malpractice.

• Patient satisfaction levels create a favorable impact on the financial success of the healthcare provider.

Allow us to escalate your Patient Experience.

Our core responsibility is to ensure a superior patient experience with our patient-centered, quality care. Excellent patient experience is vital for a healthcare provider to maximize their revenue cycle. While medical coding, submission of claims, medical billing is considered crucial in increasing the revenue flow, patient care and customer service are also paramount to attain a fantastic patient experience providing a favorable increase in the revenue. Our team understands that caring for the patient goes beyond regular interactions and payments. Our efficient patient appointment scheduling helps the patients communicate easily and have their issues fixed. Focused on patient satisfaction healthcare services, we constantly ensure to eliminate time wastage and improve the quality of care provided to the patients. Allow us to guide you through a relaxed journey with optimum patient satisfaction.

 improving patient experience in healthcare

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