WHO WE ARE

Our Vision

We aim to be a global leader in value added business services

Our Mission

We are dedicated to partnering with our clients, understanding their unique needs, and customizing comprehensive solutions that optimize their operational efficiency and enhance business performance. By leveraging our extensive experience and industry-leading practices, we strive to deliver services and skilled professionals that fully integrate as key team members and enable our clients to focus on their core competencies

Our Values

People

We recognize the value of the individuals that we get to work with inside BIS and those we interact with as clients. Building strong relationships and understanding the unique perspectives of every person we do business with are the cornerstones to our operational excellence. Valuing people also involves prioritizing employee well-being and fostering a positive work culture that promotes collaboration and mutual respect. We believe this ultimately trickles over to our BIS partners as excellent customer support, expertly tailored solutions, and enhanced satisfaction.

Integrity

We know that integrity is vital in the healthcare industry, but ethical practices should be observed and expected with any business activity. We are dedicated to upholding the highest standards of honesty, transparency, and ethical conduct. This involves maintaining confidentiality, ensuring data security, and complying with all relevant laws and regulations. By operating with integrity, it is our goal to foster long-term relationships with our clients and position ourselves as a reputable and trustworthy partner

Excellence

We play to win, and this pursuit of excellence represents our commitment to delivering services of the highest quality and exceeding client expectations. This also means that we consistently strive for improvement, embrace innovation, and get ahead of industry trends and best practices. By focusing on excellence, we become a better partner for our clients, their businesses, and overall success

Learning

Our experience in the healthcare industry has taught us that new technologies, regulations, and advancements emerge regularly. As we expand our portfolio across many diverse industries, we value opportunities for education and professional development. This involves fostering a culture of learning within BIS, supporting existing employees as they acquire new skills, and hiring skilled talent to adapt to changing needs

Community

Focusing on social corporate responsibility means that we first establish that all BIS employees know how important their individual contributions are to our operations. As an internal community, we aim to create a culture that is supportive and collaborative. Beyond our doors, we support our local communities by engaging in charitable initiatives, volunteering our time, and aligning with causes that serve the well-being of the people around us

Our Team

Tampa, Florida, United States

Rekha Rajan-Wilson JD, LHRM, CHC

Chief Operating Officer

Rekha Rajan-Wilson JD, LHRM, CHC

Chief Operating Officer

Rekha Rajan-Wilson comes to us with vast experience in all aspects of Health Care Compliance, Risk and Operations. She attended the University of South Florida for undergrad and Florida Coastal School of Law for Law School. She has been working in health care for the last 15 years and truly loves what she does. She is also certified in Health Care Compliance and is a Licensed Health Care Risk Manager in the state of Florida.

She is married to her husband, Brandon and has 2 children, Meela and Rowin. She loves to travel internationally and is an avid blackjack player.

  • TV: Law and Order SVU
  • Food: Anything Truffle
  • Film: A few Good Men and Clueless
  • Drink: Tequila
  • Music: Hip Hop
  • Holiday: Thanksgiving
  • Football Team: Tampa Bay Buccaneers
  • Specialty Subject: Fashion

Tracie Gari

Chief Administrative Officer

Tracie Gari

Chief Administrative Officer

Tracie earned a MS in Nursing from USF and obtained her certification as an Adult Nurse Practitioner. She earned her MBA from the University of Phoenix and completed a master’s course in Private Equity at the London Business School. She is a Certified Healthcare Risk Manager in the state of Florida as well as a certified professional coder (CPC)

Ana A. Riddell

Chief Financial Officer

Ana A. Riddell

Chief Financial Officer

Ana earned Bachelor of Arts in Accounting, from the University of South Florida and went on to obtain CPA licensure from the State of Delaware and is a Florida licensed real estate broker. Ana belonged to Beta Alpha Psi international accounting honor society. Ana is passionate about the healthcare industry providing quality health services and wellness to the community and financial management to help clients achieve optimal revenue growth. She has over 20 years of experience in the healthcare industry, including hospitals and health systems, physician practices, and behavioral health.

Phil Burk

Vice President of Client Services

Phil Burk

Vice President of Client Services

Phil served in the US Navy before studying Business Administration and a Master Six Sigma from Villanova University. He has spent almost 20 years developing medical call centers internationally. He has a data driven approach to process development with an emphasis on continuous improvement. He is from Florida and now resides with our BIS Team in Colombia, South America. He is an avid outdoorsman who has kayaked through the Florida Everglades, rafted the Grand Canyon camping along the riverbanks, and ventured through the Brazilian Amazon.

Danielle Stramiello

VP, Information Technology

Danielle Stramiello

VP, Information Technology

Danielle is an MBA graduate from the University of Tampa and has spent the past 15 years developing, managing, and deploying various software platforms across a wide variety of industries both domestically and internationally. She comes to us with a focus on project management, process improvement, workflow automation, quality assurance testing, technical writing, end-user training, and software architecture design. Danielle is from a small city in the Midwest. She loves classic cars, DIY projects, the outdoors, and traveling with her wife and daughter.

  • TV: Good Bones
  • Food: Sushi
  • Film: Moulin Rouge
  • Book: Girl, Stop Apologizing
  • Drink: Moscow Mule
  • Music: Ellie Goulding
  • Holiday: Halloween
  • Football Team: Chiefs
  • Specialty Subject: French Monarchy

Yoany Gonzalez

Director, Revenue Cycle

Yoany Gonzalez

Director, Revenue Cycle

Yoany is a passionate, forward-thinking, and intuitive Revenue Cycle professional with over 15 years experience. She is a mentor to her team with a proven track record of achievement. She is relentless and driven with ensuring the organization and team are set up for success. Her guiding principle is a quote by Robert Ingersoll “We rise by lifting others”. She is a Tampa native and currently pursuing a degree in Biological Health Sciences and Healthcare Administration from the University of South Florida.

  • TV: Stranger Things
  • Food: sushi
  • Film: Inception
  • Book: How to Win Friends and Influence People
  • Drink: margarita with casamigos tequila
  • Music: Kaskade
  • Holiday: Christmas
  • Football Team: Tampa Bay Buccaneers
  • Specialty Subject: Anything science and health related

Kate McGarry

Director, Revenue Cycle

Kate McGarry

Director, Revenue Cycle

Kate McGarry comes to the BIS team with more than 30 years of healthcare experience, with a proven track record of maintaining revenue integrity with high levels of client satisfaction. Having worked on both the payer and provider sides of healthcare revenue cycle management (RCM), she possesses a 360 degree view of the process which allow for a focus on maximizing revenue collections, key performance indicators (KPI’s), automation, and researching workflows for process efficiency. In addition, her experience spans all specialties (including ASC, Oncology, PT/OT, and multi-spec groups). In her free time, Kate enjoys traveling to visit her large family across the globe.

Jenny Gonzalez

Senior Director - Human Resources & Risk/Legal Liaison

Jenny Gonzalez

Senior Director - Human Resources & Risk/Legal Liaison

Human Resources, Payroll & Credentialing professional with 17 years of experience, studied Economics and Finance in Cali, Colombia S.A. Work as a partner to create strategic solutions and lead the tactical execution on HR service delivery, integrated processes and operational excellence. Has developed HR Department from scratch in several occasions implementing HR systems, policies and procedures. Company culture and diversity ambassador. Officially a family, dog and bunny lover!

  • TV: Gray’s Anatomy
  • Food: Barbecue
  • Film: What Dreams May Come – Robin Williams
  • Drink: Vodka
  • Music: Salsa Caleña
  • Holiday: Christmas Day
  • Football Team: Buccaneers
  • Specialty Subject: Languages and cultures

Mimi Alvarez

Spine and High Acuity Revenue Cycle Manager

Mimi Alvarez

Spine and High Acuity Revenue Cycle Manager

Mimi, our Spine, and High Acuity Revenue Cycle Manager has over 20 years of Revenue Cycle Experience. She has always had a passion for patient care. She started her career in the medical field as a Certified Medical Assistant for a General Surgeon in Paterson, NJ where she was born and raised. While working with the Surgeon, she grew to learn all aspects of Billing and Collections becoming the Office Manager. She relocated to Tampa, FL with her family 20 years ago. Mimi came to BIS USA as a High Acuity Collector with expertise in Billing and Collections.
Her go-to motto is: Sharing is Caring. Mimi uses her positive attitude and tireless energy to encourage others to work hard and succeed. She is inspired daily by her two adult daughters and three grandchildren. Mimi is a Children’s Photographer in her free time and she loves sunsets at the beach.

  • TV: Law and Order SVU
  • Food: Italian
  • Film: Interview with a Vampire
  • Drink: Mimosa
  • Music: Everything from Aretha Franklin to Led Zepplin
  • Holiday: Halloween
  • Football Team: Giants
  • Specialty Subject: Photography

Julie Tingley

Business Development Manager

Julie Tingley

Business Development Manager

Julie is an award-winning sales representative with more than 15 years of experience in the pharmaceutical, medical device, and biomedical industries. She brings a unique perspective of brand development, design, and creativity as she is also the founder of a nonprofit youth apparel brand that supports the missions of local children’s charities. Julie also writes for a local publication with widespread distribution sharing the stories of the hard-working and inspirational women and children in Tampa Bay. Julie and her husband, Ken, have two daughters, Ella and Kate.


Barranquilla, Colombia

Mayra Fox

General Manager BIS Colombia

Mayra Fox

General Manager BIS Colombia

Mayra obtained her MBA with emphasis on International Business. She is a bilingual Industrial Engineer with management, commercial, logistic, administrative and operational skills. She has recognized ability in personnel management, analyzing and problem solving, assertive decision making, and project execution. She is a proud mother of 3 children and when she isn’t in the office you will find her anywhere live music is playing.

Maria José Roca Almeida

Account Manager

Maria José Roca Almeida

Account Manager

Ms Roca earned an International Business Management Degree from the Universidad del Norte. She has more than 10 years of experience in a call center environment focusing on Patient Experience. She has lead different teams and projects and is currently overseeing accounts for BIS Colombia.

  • TV: The Simpsons
  • Food: Sushi
  • Film: The Blind Side
  • Drink: Gin & Tonic
  • Music: Salsa
  • Holiday: Christmas
  • Football Team: Colombia
  • Specialty Subject: Cooking & Traveling

María Claudia Buendía M

Human Resources Manager

María Claudia Buendía M

Human Resources Manager

Psychologist with a diploma in labor law, specialization and a master's degree in Organizational Development and Human Processes, with more than 17 years of experience in the organizational area. Her years of experience also include having worked in other companies who like BIS, are in multiple countries which gave her the opportunity to learn about different cultures, processes and their work dynamics. She has created Human Resources departments from scratch, developing processes, policies, doing massive recruitment of 400+ people, impacting and contributing to the different areas of the company as well as its constitution.

  • TV: Friends
  • Food: Italian and Arabic food
  • Film: 50 first dates
  • Drink: Margarita
  • Music: Salsa & Merengue
  • Holiday: Christmas
  • Football Team: Colombia
  • Specialty Subject: BBQ and spending time
    with my family and our dog

Stiven Ariza

Team Manager

Stiven Ariza

Team Manager

Business administrator and senior management specialist from Nueva Granada University with more than 9 years of experience in the BPO sector and great experience in personnel management, and designing strategies to achieve organizational metrics. Teamwork and communication are the keys to success.

  • TV: Friends
  • Food: Pasta with Chicken
  • Film: My name is August Rush
  • Book: Extraordinary Tales
  • Drink: Beers
  • Music: Salsa and Rock
  • Holiday: Christmas
  • Football Team: Junior FC
  • Specialty Subject: Travelling

Chennai, India

Giritharan Rengarajan, CLSSBB, PSM, ISO-LA/LI

Director – Site Operations

Giritharan Rengarajan, CLSSBB, PSM, ISO-LA/LI

Director – Site Operations

Giri is an PGDBA graduate from Symbiosis University and has spent the past 15 years managing projects and teams across RCM both domestically and internationally. He focuses on project management, team management, client relationship management, process improvement, workflow automation and quality assurance. Giri is from Chennai, India. He is a Six Sigma Black Belt and a Professional Scrum Master. He loves cars, travelling to hill stations, watching movies, playing cricket and spending time with his family.

  • TV: Game of Thrones, Dexter, Breaking Bad
  • Food: Biryani
  • Film: The Prestige, Batman Begins
  • Book: Fiction - Dan Brown, Robin Cook
  • Drink: Virgin Mojito
  • Music: Enrique Iglesias, Katy Perry
  • Holiday: Diwali
  • Cricket Team: Chennai Super Kings
  • Specialty Subject: Accounting

Umashankar Velayutham

Assistant General Manager, Authorizations & Verification / Insurance AR

Umashankar Velayutham

Assistant General Manager, Authorizations & Verification / Insurance AR

Umashankar alias “Shankar” is a Madras University graduate in commerce and has 14 years of experience in the medical billing industry handling account receivables, authorization, verification and credit balance. He always puts the needs of the client first and collaborates closely with the team to deliver the desired outcome. He enjoys going on trips, watching movies, listening to music, and spending time with his family and friends.

  • TV: All action and science fiction series
  • Food: Briyani in Non veg and Dhal in Veg
  • Film: Air Force One, White House Down
  • Drink: Grape Juice or Coca Cola
  • Music: AR Rahman
  • Holiday: Thanksgiving
  • Cricket Team: Chennai Super Kings (ALWAYS)

Praveen Kumar Gokul, Bachelor of Commerce

Senior Manager – Payment Posting, Credit Balance & Indexing

Praveen Kumar Gokul, Bachelor of Commerce

Senior Manager – Payment Posting, Credit Balance & Indexing

Praveen Kumar is a BCom graduate from Madras University and has spent the past 13 years managing projects and account receivable and ambulance billing & coding teams. He comes to us with a focus on project management, team management. He is from Chennai, India. He loves listening to music, dancing and playing cricket & hockey, and spending time with his family.

  • TV: Money Heist
  • Food: Biriyani
  • Film: Battle Ship
  • Drink: Blue Moon Mojito
  • Music: Backstreet Boys
  • Holiday: Diwali
  • Cricket Team: Chennai Super Kings
  • Specialty Subject: Accountancy

Dinesh Kumar

Manager - Operations

Dinesh Kumar

Manager - Operations

Dinesh is from Chennai, India. He has graduated in English Literature and has an enormous experience in US Healthcare Medical Billing/Credentialing/Contracting. He has expertise in Team management, Project management, Provider/Patient support and Client Relationship. He is Six Sigma Green Belt certified and certified ECIL Practitioner (Excellence in Continuous Improvement Leadership). He loves dancing, riding motorcycles and is a passionate cook.

  • Food: Barbeque
  • Film: Nayakan (1987)
  • Drink: Tequila
  • Music: Hip Hop-House-Dubstep
  • Holiday: Thanksgiving
  • Football Team: Manchester United
  • Specialty Subject: A Philomath