When it comes to Revenue Cycle Optimization for healthcare organizations, we maintain a seamless process with regard to efficiency, accuracy, and effectiveness. What makes BIS different in our partnerships is our experience with payor guidelines, approvals for authorizations for out-of-network providers, and timely payment on high acuity claims.
Our specialists are managed by leaders in the Tampa, Florida office, who not only oversee every step of the cycle, but also maintain supportive and appropriate communication within our partnerships.
Many businesses use call centers in some way: for instance, the after-hours or weekend representatives that take or send messages with very little knowledge of the team or organization they support. The known issue: the volume of messages that dedicated employees have to work through from that service on a Monday morning.
The BIS Patient Experience Team is the only outsourced group that truly feels like they are inside an office. Every member is carefully hired, trained, and staffed for a single company to meet their unique needs without downtime.
From answering every call, managing appropriate call times, and rescheduling no-shows and cancellations to increasing new patient/client referrals, referral sources, and scheduling conversions every month, the BIS Patient Experience Team has the demonstrated range to support businesses within different industries.
A dependable resolution: Our Patient Experience Team can eliminate 90% of the messages from a long weekend or a lunch-time break, allowing office staff to be patient/ client-facing.
The BIS U.S. leadership team measures KPIs and audits communications to ensure satisfaction for the patient/ client experience within our partnerships. We maintain back-up employees so every partner is fully staffed. Finally, we handle all hiring, training, and coaching so that every employee brings value and feels like a part of the business they support.
The BIS U.S. leadership team measures KPIs and audits communications to ensure satisfaction for the patient/ client experience within our partnerships. We maintain back-up employees so every partner is fully staffed. Finally, we handle all hiring, training, and coaching so that every employee brings value and feels like a part of the business they support.